Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a
product / service that you have purchased through the Platform. Under this policy:
1. Cancellations will only be considered if the request is made 7 days of placing the
order. However, cancellation requests may not be entertained if the orders have been
communicated to such sellers / merchant(s) listed on the Platform and they have
initiated the process of shipping them, or the product is out for delivery. In such an
event, you may choose to reject the product at the doorstep.
2. However, the refund / replacement can be made if the user
establishes that the quality of the product delivered is not good.
3. In case of receipt of damaged or defective items, please report to our customer
service team. The request would be entertained once the seller/ merchant listed on
the Platform, has checked and determined the same at its own end. This should be
reported within 7 days of receipt of products. In case you feel that the product
received is not as shown on the site or as per your expectations, you must bring it to
the notice of our customer service within 7 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate
decision.
4. In case of complaints regarding the products that come with a warranty from the
manufacturers, please refer the issue to them.
5. In case of any refunds approved by SOLSHO LIMITED, it will take 7 days for
the refund to be processed to you.
Return Policy
We offer refund / exchange within first 7 days from the date of your purchase. If 7 days
have passed since your purchase, you will not be offered a return, exchange or refund of
any kind. In order to become eligible for a return or an exchange, (i) the purchased item
should be unused and in the same condition as you received it, (ii) the item must have
original packaging, (iii) if the item that you purchased on a sale, then the item may not be
eligible for a return / exchange. Further, only such items are replaced by us (based on an
exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from
returns or refunds. Such categories of the products would be identified to you at the item of
purchase. For exchange
/ return accepted request(s) (as applicable), once your returned product / item is received
and inspected by us, we will send you an email to notify you about receipt of the returned /
exchanged product. Further. If the same has been approved after the quality check at our
end, your request (i.e. return / exchange) will be processed in accordance with our policies.
